Shipping policy

Shipping Policy for Doggy Box of Goodies

 

At Doggy Box of Goodies, we take pride in delivering your pet’s treats and treasures with care. To ensure the best possible experience for our customers, here’s what you need to know about our shipping policy:

 

Shipping Provider

 

We rely on Australia Post to deliver our Doggy Boxes across the country. Once your order leaves our hands, it is in the care of Australia Post. While we trust their service, delays or unforeseen issues during transit may occasionally occur.

 

Packaging and Product Care

 

We understand how important it is that your Doggy Box arrives in perfect condition. That’s why we carefully pack each box to minimise movement during transit. Our boxes are designed with protective measures to keep your goodies secure and intact.

 

Damage or Issues During Shipping

 

Despite our best efforts, movement or damage can sometimes occur during shipping. If your products arrive damaged, please contact us immediately at woof@doggyboxofgoodies.com.au with photos of the issue, so we can work with you to resolve it.

 

Delivery Timeframes

 

Delivery times vary depending on your location and Australia Post’s schedule. While we aim to dispatch your orders promptly, delivery delays may occur due to factors beyond our control.

 

Contact Us

 

If you have any questions about your order or shipping, please don’t hesitate to reach out to us at [your email address]. We’re here to help!

 

Thank you for choosing Doggy Box of Goodies! We’re committed to making tails wag and ensuring your satisfaction.